Senior Technical Customer Success Manager
Material Security
WorldwideFully remoteFull TimeSeniorCustomer Service
USD 150,000–180,000 a yearPosted 3 months ago3mo agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 4 hours ago
About the role
Responsibilities
- Fully own a book of business consisting of 12-18 accounts totaling $2-5M ARR
- Build and nurture strong relationships to drive product value and retention
- Provide advanced technical expertise for onboarding, complex deployments, and resolving technical challenges
- Develop and execute account plans to move customers through lifecycle stages
- Lead value-focused executive business reviews (EBR) annually
- Communicate product roadmaps and identify expansion opportunities
- Lead customer escalations and coordinate with internal teams for resolution
- Aggregate and prioritize customer feedback for product and engineering teams
Requirements
- 5+ years of experience in a customer-facing post-sales or implementation role in SaaS
- 5+ years of hands-on experience in SQL or writing code, including custom API-based integrations
- Domain expertise in security products, cloud email, Google Workspace/Microsoft 365, or SSO
- Proven ability to manage accounts proactively using Success Plans
- Strong communication skills for technical and executive audiences
- Experience collaborating with Engineering, Product, Support, and Sales teams
About the Company
Material Security is a remote-first workplace focused on creating fanatic customers for life through exceptional technical customer success and product adoption.
What we look for
- 5+ years SaaS post-sales experience
- 5+ years SQL or coding experience
- API integration expertise
- Cybersecurity or identity management domain knowledge
SQLSAASAPI
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Material Security
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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