Service Champion - Emiratized Role
First Abu Dhabi Bank (FAB) · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 1 day ago1d agoApply link checked 15 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 15 hours ago
About the role
Responsibilities
- Welcome customers and create a positive first impression at the branch
- Assist with transactions including deposits, withdrawals, clearing cheques, and foreign exchange
- Educate customers on FAB Mobile and digital banking services to drive digital migration
- Guide customers to use ATMs and CDMs for self-service
- Generate leads and referrals through product knowledge and cross-selling
- Ensure error-free transactions and adhere to compliance, audit, and risk policies
- Maintain high levels of customer satisfaction (NPS) and minimize complaints
Requirements
- High School graduate
- Detail-oriented with a mind for numbers
- Knowledge of customer service principles
- Relevant computer skills
- 2 years of relevant experience in the banking sector
- Familiarity with bank products and related policies
About the Company
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages.
What we look for
- High School graduate
- Detail-oriented
- Knowledge of customer service principles
- Relevant computer skills
- 2 years banking sector experience
Customer ServiceBankingLead Generation
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First Abu Dhabi Bank (FAB)Dubai
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