Service Designer/CX Designer

Responsibilities

• Conduct research and stakeholder interviews to understand customer needs and business objectives
• Analyze existing services and business processes to identify friction and inefficiencies
• Map end-to-end customer journeys across digital and physical channels
• Create customer journey maps, empathy maps, and service blueprints
• Design future-state journeys and service experiences
• Facilitate client and stakeholder workshops including discovery and ideation
• Translate complex business workflows into clear visual process maps
• Collaborate with UX designers, researchers, and product teams to translate service concepts into deliverable experiences
• Document and present research and recommendations to senior stakeholders

Requirements

• At least 8 years of hands-on experience in Service Design, Customer Experience, or a closely related discipline
• Proven experience mapping complex end-to-end customer journeys
• Strong experience creating journey maps, service blueprints, and process flows
• Strong workshop facilitation experience with senior stakeholders
• Strong understanding of how customer experience connects with people, processes, and technology
• Proficiency with modern service design and collaboration tools such as Figma, FigJam, Miro, or Lucidchart
• Ability to use AI tools to accelerate research synthesis and service design activities
• Strong presentation, storytelling, and stakeholder communication skills
• Arabic speaking is a plus
• Willingness to work on-site with clients