Service Desk Level 1 Analyst (3rd Shift)
DYOPATH
WorldwideFully remoteFull TimeJuniorCustomer Service
USD 20+ an hourPosted 21 hours ago21h agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 21 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues when possible and escalate when necessary
- Ensure timely and accurate resolution of all service desk requests
- Conduct follow-up with customers or employees to ensure satisfaction
- Participate in special projects as assigned
Requirements
- High school diploma or equivalent required
- 1-2 years of experience in a technical support role
- Strong customer service skills
- Proficiency with Microsoft Office and Windows operating systems
- Basic network troubleshooting skills
- Knowledge of ITIL or similar frameworks is a plus
Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- "You Pick a Day" paid holiday
- FSA and HSA options
- Pet insurance
What we look for
- High school diploma or equivalent
- 1-2 years technical support experience
- Proficiency with Microsoft Office
- Windows OS knowledge
- Basic network troubleshooting
Technical SupportWindowsMicrosoft 365
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DYOPATH
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Get your daily matchesService Desk Level 1 Analyst (3rd Shift)DYOPATH · 3 free applies a month