Service Desk Level 1 Analyst (3rd Shift)

Responsibilities

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow-up with customers or employees to ensure satisfaction
• Participate in special projects as assigned

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in a technical support role
• Strong customer service skills
• Proficiency with Microsoft Office and Windows operating systems
• Basic network troubleshooting skills
• Knowledge of ITIL or similar frameworks is a plus

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance