ServiceNow Developer/Administrator

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities across ITSM and ITOM
• Build and enhance ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management
• Implement and support ITOM functionalities such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB
• Write and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, and Scheduled Jobs
• Develop reusable server-side and client-side components using JavaScript, Glide API, GlideAjax, and asynchronous client-server communication
• Create and optimize workflows using Flow Designer and Workflow Editor
• Design custom applications, modules, forms, tables, and integrations based on business requirements
• Build and manage integrations using REST APIs, SOAP APIs, Scripted REST APIs, IntegrationHub, MID Server, and web services
• Perform advanced scripting for data transformation and import sets
• Ensure adherence to ServiceNow development standards and secure coding practices
• Troubleshoot issues related to custom scripts, workflows, integrations, and platform performance
• Support platform upgrades, instance maintenance, patching, cloning, and release activities
• Maintain CMDB data quality through automation
• Collaborate with architects and stakeholders to convert functional requirements into technical designs
• Document technical designs and deployment procedures
• Mentor junior developers on coding standards and debugging techniques

Requirements

• Proficiency in ServiceNow scripting (JavaScript)
• Experience with Glide API and GlideAjax
• Knowledge of ITSM and ITOM modules
• Experience with REST/SOAP APIs and IntegrationHub
• Advanced English proficiency