ServiceNow Senior Software Engineer - CSM + Custom Application

NewRocket

WorldwideFully remoteFull TimeSeniorInformation Technology
Posted 4h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 4 hours ago · apply link checked 4 hours ago

About the role

Responsibilities

  • Lead, coach, and mentor a team of Software Engineers providing project professional services
  • Implement and develop customizations based on functional and technical requirements using leading practices
  • Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
  • Troubleshoot and resolve issues related to CSM, Integrations, and portals
  • Support and maintain ServiceNow modules and integrations with external systems
  • Collaborate with stakeholders and end users to deliver effective solutions
  • Participate in platform upgrades, cloning, patching, and performance optimization
  • Document technical solutions, workflows, and issue resolutions
  • Manage deployment processes

Requirements

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD) or CIS - ITSM
  • Experience with ServiceNow CSM and Custom Application development
  • Ability to adhere to best practices in ServiceNow development and configuration

About the Company

NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence. They combine industry expertise, human-centered design, and enterprise-grade AI to activate real value on the Now Platform.

What we look for

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • CIS - ITSM
  • Experience with ServiceNow CSM
  • Custom Application development experience
  • Advanced troubleshooting and root cause analysis skills
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