ServiceNow Senior Software Engineer - OCM

Responsibilities

• Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs
• Perform change impact assessments and evaluate organizational readiness
• Create and manage stakeholder engagement, communication, and adoption plans
• Partner with business leaders, project teams, and end users to facilitate successful change adoption
• Design and deliver training programs, user enablement initiatives, and learning materials
• Conduct workshops, focus groups, and readiness assessments
• Measure and report adoption metrics, user engagement, and business outcomes
• Identify and mitigate change-related risks and resistance
• Support continuous improvement initiatives and sustainment activities post-implementation
• Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle

Requirements

• Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules
• Certification in Change Management methodologies such asProsci, ADKAR, or equivalent
• Experience supporting large-scale digital transformation initiatives
• ServiceNow certification is a plus