Shift Manager - Race & Sports

Responsibilities

• Direct and oversee Race and Sportsbook operations during assigned shifts
• Supervise and support Supervisors and Writers, providing guidance and coaching
• Monitor wagering activity, payouts, and cash handling for accuracy and compliance
• Resolve escalated guest concerns or disputes with professionalism
• Conduct pre-shift briefings to communicate operational updates
• Ensure the Race and Sportsbook counter is fully staffed and organized
• Collaborate with Marketing, Guest Services, and Slot Operations for special events
• Maintain up-to-date knowledge of global sporting events and betting trends
• Prepare shift reports and document key operational updates
• Enforce Wynn Resorts' service standards and UAE gaming regulations

Requirements

• Bachelor's degree in Hospitality, Business Administration, or Sports Management (preferred)
• 4-6 years of experience in sportsbook, casino operations, or luxury hospitality
• At least 2 years in a supervisory or shift management role
• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Solid knowledge of sports, racing formats, and betting terminology
• Proficiency in Microsoft Office Suite
• Flexibility to work evenings, weekends, and holidays
• Must meet all regulatory requirements for licensing and compliance

About the Company

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027 in Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club.