SME Client Manager - Cigna Healthcare

Responsibilities

• Manage and negotiate renewals for the SME portfolio, optimizing rate action and profitability
• Identify GCC compliance risks for brokers and clients
• Maintain relationships with an assigned client portfolio through regular communication and meetings
• Hold quarterly strategic meetings with brokers on retention rate, successes and challenges
• Lead day-to-day enquiries and resolve complex customer issues within agreed timelines
• Identify growth opportunities with existing groups
• Keep database records accurate in Salesforce to at least 98% accuracy
• Own the full renewal process and meet annual financial targets

Requirements

• Excellent written and verbal communication skills
• Experience with influencing and negotiation
• Experience with data collation and statistical analysis
• Sound knowledge of Excel and Word
• Ability to prioritise workloads under tight deadlines
• Strong interpersonal and customer focus skills
• Knowledge of processes, procedures and systems

About the Company

• Cigna Healthcare, a division of The Cigna Group, guides customers through the health care system to improve their health and vitality.