Software Engineer - L3 Support

Responsibilities

• Resolve complex customer problems across Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes
• Develop bug fixes and backport patches, working with upstream communities for inclusion
• Review code produced by other engineers and maintain clear technical communications
• Collaborate with Field, Support, and product engineering teams
• Prioritize work effectively and participate in process and documentation improvements
• Work from home with international travel up to 10% for team meetings and events

Requirements

• Exceptional academic track record and background in Computer Science, STEM, or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C, or C++ on Linux
• Drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to four times a year for internal events

Preferred Qualifications

• Interest in or willingness to learn Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD
• Familiarity with PostgreSQL, MongoDB, Debian packaging, or distributed systems

Benefits

• Distributed work environment with twice-yearly in-person team sprints
• Annual personal learning and development budget of USD 2,000
• Annual compensation review and performance-driven bonus
• Recognition rewards, annual holiday leave, and maternity/paternity leave
• Employee Assistance Programme and Wellness Platform
• Priority Pass and travel upgrades for long-haul company events

About the Company

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, it provides a platform for AI, IoT, and the cloud. The company has been globally distributed since its inception in 2004, with colleagues in over 75 countries.