Software Engineer, User Operations

Responsibilities

• Develop AI-powered systems to synthesize customer signal at scale
• Build dashboards and data pipelines for real-time visibility into bug volume and quality trends
• Build intelligent bug intake and triage systems using agentic pipelines
• Create integrations across the tooling ecosystem including ticketing systems and CRMs
• Partner with domain specialists to identify pain points and ship solutions quickly

Requirements

• Experience working cross-functionally to deliver impactful technical projects
• Experience building internal tools, developer platforms, or operations infrastructure
• Strong full-stack engineering skills from database to UI
• Experience with data pipelines, ETL processes, and analytics tooling
• Deep product knowledge of Cursor and AI-assisted development workflows
• Experience integrating with third-party platforms
• Strong sense of ownership and a bias for action
• Self-starter with a distaste for manual toil