Software Support Engineer

Responsibilities

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software
• Develop bug fixes, backport patches, and work with upstream communities for inclusion
• Review code produced by other engineers
• Maintain close working relationships with Field, Support, and product engineering teams
• Troubleshoot issues across the full stack including bare metal, virtualization, containerization, storage, and networking

Requirements

• Exceptional academic track record
• Background in Computer Science, STEM, or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C, or C++ on Linux
• Drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events

Preferred Qualifications

• Experience with or willingness to learn Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, or Debian packaging
• Passion for troubleshooting and fixing issues in technology used by millions

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review and performance-driven bonus
• Maternity and paternity leave
• Employee Assistance Programme and Wellness Platform

About the Company

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. As the publisher of Ubuntu, the company supports breakthrough initiatives in public cloud, data science, AI, and IoT. Founded in 2004, Canonical is founder-led, profitable, and growing, with a globally distributed team of over 1,200 colleagues in 75+ countries.