Specialist, Service Culture

Responsibilities

• Support the execution of service culture initiatives and training programs
• Track adoption of initiatives using employee engagement and customer feedback data
• Prepare reports and dashboards to monitor program performance
• Act as a point of contact for employees regarding service culture programs
• Coordinate recognition programs and events celebrating service excellence
• Assist in the development and delivery of training materials and workshops
• Partner with HR, marketing, and frontline teams to execute initiatives
• Identify opportunities to enhance the efficiency and impact of service culture programs
• Develop and direct the implementation of functional strategy aligned with FAB vision
• Lead key business processes and redesign customer processes to fix pain points
• Manage the full life cycle of project management including planning and execution
• Lead talent development initiatives and manage team performance
• Drive change management through continuous improvement of systems and practices

Requirements

• Ability to support program implementation and monitoring
• Experience in data collection and reporting
• Strong collaboration and communication skills
• Ability to manage project lifecycles
• Experience in change management and process improvement

About the Company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages.