Sr. Customer Support Engineer

Responsibilities

• Own the most complex technical escalations across enterprise customers, including kernel-level debugging
• Serve as senior technical point of contact for strategic accounts
• Debug Linux across kernel, user space, systemd, storage, networking, and performance
• Set technical standards for the support organization and mentor support engineers
• Drive customer-facing defects into Engineering through release
• Contribute automated test coverage encoding real customer configurations
• Convert resolved escalations into knowledge base articles and training content
• Participate in on-call rotation and release readiness reviews

Requirements

• Deep Linux internals expertise across kernel, user space, systemd, storage, and networking
• Reproduce-before-conclude discipline and clear separation of observation from inference
• Tools: crash, kdump, gdb, strace, perf, eBPF, RPM packaging
• Containers and virtualization: Apptainer, Podman, Kubernetes, KVM, QEMU, libvirt
• Operating across bare metal, HPC clusters, and major clouds
• Bash and Python, Ansible, CI/CD systems
• Excellent written communication under pressure
• Seven or more years in Linux systems or support engineering
• Demonstrable open source community involvement

Preferred Qualifications

• HPC, AI/ML infrastructure, defense, or regulated domain experience
• CVE analysis, DISA STIG, SCAP, FIPS configurations
• CKA certification preferred or required within six months

Benefits

• Medical, dental, and vision insurance
• Flexible paid time off
• Employee stock options
• Remote work; no travel required for most positions

About the Company

CIQ is the founding support and services partner of Rocky Linux and developer of the RLC Pro family of Enterprise Linux distributions, serving HPC, AI/ML, defense, and regulated industries.