Sr. Voice Engineer I
YUM!
WorldwideFully remoteFull TimeSeniorInformation Technology
No salary statedPosted 2 days ago2d agoApply link checked 55 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 days ago · apply link checked 55 minutes ago
About the role
Responsibilities
- Architect and design the future state of voice infrastructure
- Manage Voice Service contracts and vendor relationships
- Develop roadmaps for telephony solutions and Contact Center technologies
- Research and test new voice technologies
- Work with Operations Engineers to resolve technical problem areas
- Provide weekly status reports to management
- Document new processes and facilitate technical conversations
Requirements
- 3-5 years of technical engineering experience in collaboration platforms
- 3-5 years of Enterprise Voice administration experience
- Proficiency with Microsoft Teams Enterprise Voice or Cisco Webex Contact Center
- Experience in vendor management and internal customer service
- Advanced troubleshooting skills and methodology
- Voice Certifications from Microsoft or Cisco preferred
- Strong written and oral communication skills
About the Company
Yum! Brands is a global restaurant company owning iconic brands like KFC, Taco Bell, the Habit Burger Grill, and Pizza Hut, dedicated to building trusted and connected restaurant brands worldwide.
What we look for
- 3-5 years technical engineering experience in collaboration platforms
- 3-5 years Enterprise Voice administration experience
- Knowledge of Microsoft Teams Enterprise Voice or Cisco Webex Contact Center
- Advanced troubleshooting skills
- Strong interpersonal and communication skills
Microsoft TeamsCisco WebexVoice Engineering
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