Staff Business Systems Analyst – Go-to-Market (GTM) Systems - Remote EMEA

Responsibilities:

• Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
• Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
• Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
• Serve as the subject matter expert in system integrations, workflows, and data management.
• Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
• Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
• Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
• Champion data governance and compliance, ensuring system data integrity and security best practices.
• Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.

Qualifications:

• 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations.
• Deep understanding of business processes across Sales, Marketing, and Customer Success.
• Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.
• Strong problem-solving skills with a proactive approach to addressing business challenges.
• Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
• Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.

Preferred Skills:

• Experience with CRM systems such as Salesforce and CPQ solutions.
• Hands-on experience with low-code platforms, system integrations, and API-based workflows.
• Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker.
• Familiarity with Agile methodologies and experience in project management.
• Understanding of change management principles and best practices.

Benefits:

• Competitive salary package & benefits (health coverage, lunch, commute, sports)
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset

About the Company: Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.