Strategic Customer Success Manager
Lifted, an Upwork Company™
WorldwideFully remoteFull TimeSeniorSales & Business Development
USD 99,000–167,700 a yearPosted 5 hours ago5h agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Serve as primary trusted advisor to Fortune 100 customers managing multi-faceted contingent workforce programs
- Deliver high-touch support including posting jobs, pre-screening talent and sending offers
- Own retention and churn mitigation of existing spend, including forecasting
- Build and execute quarterly account growth objectives with the Account Manager
- Identify and pursue net-new expansion opportunities
- Perform user discovery and build Customer Success Plans tied to customer business initiatives
- Lead business reviews from hiring managers to executives
- Represent customer feedback to R&D and communicate the roadmap back to customers
Requirements
- 7+ years in Customer Success Management with revenue retention ownership for large enterprise accounts
- Experience managing complex, multi-service accounts such as AOR, EOR, Staff Augmentation or Managed Services
- Proven track record exceeding revenue retention and growth KPIs
- Strong consultative, discovery and executive-level communication skills
- Excellent executive presence and experience leading QBRs
- Highly organized with strong project and time management skills
Preferred Qualifications
- Background in HR tech, Talent Acquisition, Staffing or VMS/MSP industries
- Experience with consumption-based business models
Benefits
- Comprehensive medical coverage for you and your family
- Unlimited PTO
- 401(k) with matching
- 12 weeks paid parental leave
About the Company
- Lifted is a talent, country and contract-agnostic contingent workforce management platform for enterprises. It unifies sourcing, contracting, management and payment of contingent talent worldwide.
What we look for
- 7+ years in Customer Success Management with revenue retention ownership for large enterprise accounts
- Experience managing complex, multi-service accounts such as AOR, EOR, Staff Augmentation or Managed Services
- Proven track record exceeding revenue retention and growth KPIs
- Strong consultative, discovery and executive-level communication skills
- Excellent executive presence and experience leading QBRs
- Highly organized with strong project and time management skills
- Background in HR tech, Talent Acquisition, Staffing or VMS/MSP industries
- Experience with consumption-based business models
SalesforceAccount ManagementSAASBusiness IntelligenceCustomer Success
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
Lifted, an Upwork Company™
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesStrategic Customer Success ManagerLifted, an Upwork Company™ · free account, 30 seconds