Strategic Customer Success Manager

About the Company

Miter is on a mission to help construction contractors build with confidence by rebuilding the core HR, finance, and operations systems that underpin the physical economy using AI and embedded payments.

Responsibilities

• Own a portfolio of strategic accounts (~$2–$3M in ARR) and drive gross and net revenue retention
• Drive deep adoption of the Miter platform across payroll, HR, and finance workflows
• Identify and qualify Customer Success Qualified Leads (CSQLs) for expansion revenue
• Establish trusted-advisor relationships with C-suite executive sponsors
• Build and maintain strategic account plans, including stakeholder maps and success metrics
• Manage escalations and coordinate cross-functional responses to resolve issues
• Partner with Sales, Product, and Engineering to relay customer insights and advocate for improvements

Requirements

• 6+ years in customer success, account management, or consulting
• Proven track record of managing enterprise books of business and meeting retention/expansion quotas
• Experience presenting to and building relationships with C-suite stakeholders
• Experience with payroll, accounting, tax, HCM, ERP, or similar financial/operational products
• Strong account-planning and project-management skills
• Proficiency with data tools like Excel or Google Sheets
• Ability to understand integrations, APIs, and technical documentation
• Highly organized and adaptable in fast-paced environments

Preferred Qualifications

• Exposure to HCM, ERP, or the construction industry