Student Affairs Partner UAEN (Abu Dhabi)
MindBase Education · Abu Dhabi
On-site · Abu DhabiFull TimeMid Level, ExecutiveEducation & E-Learning
No salary statedPosted 5 hours ago5h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Serve as the primary point of contact for all student inquiries, requests, and complaints
- Manage and resolve cases within the Case Management System, escalating high-complexity issues
- Communicate with students in the USA, Canada, Australia, and New Zealand, maintaining availability for their time zones
- Collaborate with advisors, mentors, finance, and team leads to ensure effective case resolution
- Support student orientation, onboarding, and awareness sessions
- Maintain accurate student data and generate weekly/monthly reports on case volumes and resolution times
- Promote a student-centered approach to ensure high engagement and satisfaction
Requirements
- UAE National status required
- 2–4 years of experience in student services, academic administration, or customer relations
- Diploma or Bachelor's degree in Education, Communication, Business Administration, or a related field
- Proficiency in MS Office and familiarity with CRM or case management systems
- Fluency in English and Arabic is required
- Ability to work within USA, Canada, Australia, and New Zealand time zones on an on-call basis
About the Company
Mind Base Education is a dynamic and forward-thinking organization deeply committed to fostering the holistic development of students through academic, personal, and professional empowerment.
What we look for
- UAE National
- 2–4 years experience in student services or customer relations
- Diploma or Bachelor's degree
- Proficiency in MS Office and CRM systems
- Fluency in English and Arabic
- Ability to work flexible hours for international time zones
Case managementCRMMS Office
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MindBase EducationAbu Dhabi
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesStudent Affairs Partner UAEN (Abu Dhabi)MindBase Education · 3 free applies a month