Support Desk Associate
Nexus Group · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 6 days ago6d agoApply link checked 5 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 6 days ago · apply link checked 5 hours ago
About the role
Responsibilities
- Act as the single point of intake for all inbound tickets and inquiries
- Assess, categorize, and route tickets to the correct team or individual
- Monitor open tickets across all queues to ensure SLA compliance
- Maintain accurate, structured records in the ticketing system
- Track ticket volume and identify recurring issue patterns
- Support Account Managers with operational follow-ups
Requirements
- 2+ years' experience in a support, service, or help desk role
- Hands-on experience with ticketing systems such as Jira or Zoho
- Demonstrated ability to manage high inbound volume against SLAs
- Strong written communication skills
- Highly organized and process-driven approach
Preferred Qualifications
- Experience in iGaming, SaaS, or platform businesses
- Exposure to CRM systems
- Experience working in fast-paced or international environments
Benefits
- Premium Medical Insurance
- Performance-Based Bonuses
- Corporate Benefits and team-building activities
- Full Visa Sponsorship
About the Company
Nexus Group (operating as Omnara Solutions LLC) is a global provider of technology, operational, and consulting solutions with European roots and operations across six countries, including a strong presence in Dubai.
What we look for
- 2+ years experience in support or ticket triage
- Experience with ticketing systems like Jira or Zoho
- Ability to manage high inbound volume against SLA
- Strong written communication skills
- Process-driven approach
CRMJiraZoho
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Nexus GroupDubai
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