Support Engineer
BlackStone eIT · Dubai
On-site · DubaiFull TimeEntry Level, Mid LevelCustomer Service
No salary statedPosted 8 hours ago8h agoApply link checked 16 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 16 minutes ago
About the role
Responsibilities
- Deliver exceptional technical support to clients by resolving hardware and software issues
- Analyze and troubleshoot technical problems and document solutions
- Provide guidance on system configurations, software installations, and updates
- Maintain and update support documentation
- Collaborate with product teams to relay customer feedback and suggest enhancements
- Train customers on product usage and address concerns promptly
Requirements
- Degree in Computer Science, Engineering, or a related field
- Minimum of 2 years of experience in technical support or help desk roles
- Proficiency in troubleshooting Windows, Linux, and Mac OS systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong communication skills for conveying technical information to non-technical users
- Experience with ticketing systems and CRM software
- Excellent problem-solving skills and a proactive approach
- Customer-oriented mindset
- Ability to work collaboratively in a fast-paced environment
- Knowledge of cloud services and virtualization is a plus
What we look for
- Degree in Computer Science or Engineering
- 2+ years technical support experience
- Proficiency in Windows, Linux, and Mac OS
- Knowledge of TCP/IP, DNS, and DHCP
WindowsLinuxmacOSNetworking
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BlackStone eITDubai
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