Support Engineer

Responsibilities

• Deliver exceptional technical support to clients by resolving hardware and software issues
• Analyze and troubleshoot technical problems and document solutions
• Provide guidance on system configurations, software installations, and updates
• Maintain and update support documentation
• Collaborate with product teams to relay customer feedback and suggest enhancements
• Train customers on product usage and address concerns promptly

Requirements

• Degree in Computer Science, Engineering, or a related field
• Minimum of 2 years of experience in technical support or help desk roles
• Proficiency in troubleshooting Windows, Linux, and Mac OS systems
• Familiarity with networking concepts (TCP/IP, DNS, DHCP)
• Strong communication skills for conveying technical information to non-technical users
• Experience with ticketing systems and CRM software
• Excellent problem-solving skills and a proactive approach
• Customer-oriented mindset
• Ability to work collaboratively in a fast-paced environment
• Knowledge of cloud services and virtualization is a plus