Support Engineer
PostHog
Description Help us to increase the number of successful products in the world! PostHog helps engineers build better products with a platform for analyzing, testing, observing, and deploying new features. We're looking for a Support Engineer who loves talking to customers and helping them solve their problems, improving our support tooling, and working closely with our product teams.
Responsibilities
- Improving the way we do support through better tooling, automation, reporting, and more.
- Answering the majority of tickets yourself across our products.
- Working closely with the product teams to ensure awareness of any issues requiring product development work.
- Ensuring we are meeting our internal targets for support ticket response.
Requirements
- Strong customer focus.
- Good at prioritizing and context switching.
- Engineering background.
- Able to build solutions yourself.
Preferred Qualifications
- Experience providing support for similar products.
- Previous support engineer experience.
Benefits
- Generous, transparent compensation and employee-friendly equity in PostHog.
- Unlimited time off with a 25-day minimum.
- Private medical insurance, including dental and vision (US and UK only).
- Pension/401k contributions (4% matching).
- Generous parental, bereavement, and child loss leave.
- Training budget and free books.
- $200/month budget towards co-working or café working and $300/month for team socials.
- Spill mental health chat.
- $100/month budget to provide support to open-source projects.
About the Company PostHog is an open-source project created during Y Combinator's W20 cohort. We've raised $27m from some of the world's top investors and are focused on an awesome product for end users, hiring exceptional team members, and seeing fantastic increases in revenue.
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