Support Engineer

PostHog

Posted: 2 months ago
Mid Level Information Technology Full Time Completely Remote

Description Help us to increase the number of successful products in the world! PostHog helps engineers build better products with a platform for analyzing, testing, observing, and deploying new features. We're looking for a Support Engineer who loves talking to customers and helping them solve their problems, improving our support tooling, and working closely with our product teams.

Responsibilities

  • Improving the way we do support through better tooling, automation, reporting, and more.
  • Answering the majority of tickets yourself across our products.
  • Working closely with the product teams to ensure awareness of any issues requiring product development work.
  • Ensuring we are meeting our internal targets for support ticket response.

Requirements

  • Strong customer focus.
  • Good at prioritizing and context switching.
  • Engineering background.
  • Able to build solutions yourself.

Preferred Qualifications

  • Experience providing support for similar products.
  • Previous support engineer experience.

Benefits

  • Generous, transparent compensation and employee-friendly equity in PostHog.
  • Unlimited time off with a 25-day minimum.
  • Private medical insurance, including dental and vision (US and UK only).
  • Pension/401k contributions (4% matching).
  • Generous parental, bereavement, and child loss leave.
  • Training budget and free books.
  • $200/month budget towards co-working or café working and $300/month for team socials.
  • Spill mental health chat.
  • $100/month budget to provide support to open-source projects.

About the Company PostHog is an open-source project created during Y Combinator's W20 cohort. We've raised $27m from some of the world's top investors and are focused on an awesome product for end users, hiring exceptional team members, and seeing fantastic increases in revenue.

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