Support Engineer

Description Help us to increase the number of successful products in the world! PostHog helps engineers build better products with a platform for analyzing, testing, observing, and deploying new features. We're looking for a Support Engineer who loves talking to customers and helping them solve their problems, improving our support tooling, and working closely with our product teams.

Responsibilities

• Improving the way we do support through better tooling, automation, reporting, and more.
• Answering the majority of tickets yourself across our products.
• Working closely with the product teams to ensure awareness of any issues requiring product development work.
• Ensuring we are meeting our internal targets for support ticket response.

Requirements

• Strong customer focus.
• Good at prioritizing and context switching.
• Engineering background.
• Able to build solutions yourself.

Preferred Qualifications

• Experience providing support for similar products.
• Previous support engineer experience.

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog.
• Unlimited time off with a 25-day minimum.
• Private medical insurance, including dental and vision (US and UK only).
• Pension/401k contributions (4% matching).
• Generous parental, bereavement, and child loss leave.
• Training budget and free books.
• $200/month budget towards co-working or café working and $300/month for team socials.
• Spill mental health chat.
• $100/month budget to provide support to open-source projects.

About the Company PostHog is an open-source project created during Y Combinator's W20 cohort. We've raised $27m from some of the world's top investors and are focused on an awesome product for end users, hiring exceptional team members, and seeing fantastic increases in revenue.