Support Officer - Telesales (outsource role)
ADIB
On-siteFull TimeMid LevelCustomer Service
Posted 1 day ago1d agoApply link checked 15 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 15 hours ago
About the role
Responsibilities
- Cross verification of the products sold by agents
- Ensuring quality is maintained by periodic call monitoring
- Providing feedback to ensure agents maintain quality while interacting with clients
- Deliver right levels of quality check, skills and support the team
- Participate in regular review and development of quality control
- Ensure compliance with bank policies and procedures
Requirements
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it
What we look for
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Error analysis and reporting
ComplianceBankingQuality Control
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