Support Specialist
inKind
WorldwideFully remoteFull TimeMid LevelCustomer Service
USD 55,000–65,000 a yearPosted 3 hours ago3h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Provide email and phone support to guests and merchant partners via Zendesk
- Complete 70-100 tickets per day with high QA scores
- Maintain communication with restaurant owners and guests until issues are resolved
- Escalate complex issues to Tier 3 and Management
- Communicate technical issues to end users and development teams
- Identify long-term solutions to reduce future problems
Requirements
- 1-2 years of Customer Service experience
- Experience working with CRM software (Zendesk preferred)
- Proficiency in macOS, including navigating applications and managing files
- Excellent interpersonal and organizational skills
- Ability to explain abstract concepts verbally and in writing
Preferred Qualifications
- 3-4 years of Customer Service experience
- Previous experience in the hospitality industry
Benefits
- Generous PTO and company holiday policy
- 100% employer-covered health and dental insurance
- Company-paid Short Term Disability
- Child Care Benefits and generous parental leave
About the Company
inKind connects passionate diners with exceptional restaurants across the country, helping guests earn rewards while supporting the restaurant community.
What we look for
- 1-2 years Customer Service experience
- Experience with CRM software
- Proficiency in macOS
- Strong oral and written communication skills
CRMZendeskmacOS
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inKind
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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