Team Leader

Responsibilities

• Lead, coach, and inspire a team of approximately 10–12 employees in their daily work
• Monitor performance and ensure the team delivers according to established goals and KPIs
• Drive personnel development and efficient work distribution
• Implement and quality-assure working methods and routines
• Drive continuous improvement efforts focusing on quality, efficiency, and customer satisfaction
• Contribute to a company culture characterized by business drive and strong customer focus

Requirements

• Previous experience successfully leading teams, preferably within customer service, support, or call centers
• Strong customer focus and a passion for delivering world-class service
• Positive, responsible, and detail-oriented regarding quality
• Solution-oriented mindset with the ability to work both independently and collaboratively
• Clear and structured leadership style with a coaching approach
• Ability to give and receive feedback effectively
• Strong relationship-building skills within a team and organization

About the Company

At Nordic Talent, our ambition is clear – to deliver world-class service. We strive to create the best customer experience on the market through high-quality service and professional leadership.