Team Manager
Hone
WorldwideFully remoteFull TimeLead, ManagerHealthcare & Telemedicine
USD 55,000–78,000 a yearPosted 2 hours ago2h agoApply link checked 30 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 hours ago · apply link checked 30 minutes ago
About the role
Responsibilities
- Lead and support a team of Patient Advocates through performance management, coaching, QA, and development
- Set clear expectations and use data to guide feedback and drive results
- Coach underperformers and develop high-potential team members
- Partner cross-functionally to represent the Patient Advocacy team
- Identify and escalate systemic issues with proposed solutions
- Analyze trends to address inefficiencies and refine processes
- Help shape policies, SOPs, and operational strategies
- Manage and resolve patient escalations
- Collaborate with other Team Managers to elevate standards
Requirements
- Experience in Patient Advocacy, Support, or adjacent operational role
- Demonstrated leadership, mentorship, or project management experience
- Strong grasp of support metrics such as CSAT, QA and handle time
- Excellent written and verbal communication skills
- Strong decision-making, time management and organizational skills
Preferred Qualifications
- Previous experience managing a team in a fast-paced environment
- Experience working cross-functionally or on strategic initiatives
- Familiarity with Zendesk, healthcare EMR, or similar tools
Benefits
- Remote-first work environment
- Competitive compensation and equity options
- Health, dental, and vision insurance
- Uncapped time off for exempt employees
- Flexible Spending Accounts and Lifestyle Spending Accounts
About the Company
Hone is a fully virtual online medical clinic focused on transforming healthcare and enhancing longevity.
What we look for
- Experience in Patient Advocacy, Support, or adjacent operational role
- Demonstrated leadership, mentorship, or project management experience
- Strong grasp of support metrics such as CSAT, QA and handle time
- Excellent written and verbal communication skills
- Strong decision-making, time management and organizational skills
- Previous experience managing a team in a fast-paced environment
- Experience working cross-functionally or on strategic initiatives
- Familiarity with Zendesk, healthcare EMR, or similar tools
Project ManagementLeadershipCustomer ServiceZendeskQuality AssuranceEMR
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