Technical Customer Success Manager

Responsibilities

• Lead the technical implementation journey post-sales handover, serving as the client's main point of contact and project manager through go-live
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including loyalty rules, rewards, and promotional campaigns
• Coordinate with internal technical and support teams to resolve complex integration or platform issues
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow and strategy enhancements
• Act as the voice of the customer internally, relaying feature requests to product and engineering teams

Requirements

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups
• Business fluency in English and Spanish (Priority 1), French (Priority 2), or another European language (Priority 3)
• Demonstrated ability to navigate and manually configure back-end software platforms
• Master's degree or equivalent practical experience
• Strong project management and analytical problem-solving skills

Preferred Qualifications

• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors
• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms

Benefits

• Competitive base salary with global career development opportunities
• Comprehensive Tier 1 worldwide medical coverage for employee and dependents (including Dental & Optical)
• Annual return flight ticket to home country
• Life Insurance coverage equal to 2x annual earnings
• 25 days of paid annual leave
• Vibrant team environment with wellbeing initiatives and social events

About the Company

Our client is a market leader in Data-Driven Customer Engagement & Loyalty Solutions, delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions to global brands.