Technical Operator

Responsibilities

• Provide scheduling and monitoring of automated batch jobs
• Set up new schedules and manage changes for customer business activity and projects
• Monitor and action workload using Service Management tools
• Resolve, progress, or escalate calls in line with customer SLAs
• Configure and define customer batch jobs using Batch Scheduling Systems
• Assist in the transition from testing to production support mode
• Adhere to company change processes for customer system modifications
• Collaborate with other Sopra teams based on workload requirements

Requirements

• Experience working in an IT Operations role
• Ability to manage own workload
• Flexibility to work on a rolling rota
• Meticulous attention to detail
• Strong verbal and written communication skills
• Positive attitude toward innovation and problem-solving

Benefits

• Hybrid working model (2 days office, 3 days home)
• 25 days holiday (option to buy up to 5 more)
• 6% employer pension contribution
• Employee share scheme
• Private medical insurance
• Critical illness cover
• Health cash plan
• Summer parties and social budget

About the Company

Sopra Banking Software works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide, helping them deliver digital transformation strategies.