Technical Solution Executive, Managed Services

Responsibilities

• Serve as a trusted advisor to clients by aligning business priorities and technology roadmaps to New Era's Managed Services portfolio
• Partner with Account Executives and Sales Directors to identify and qualify managed services opportunities
• Lead structured discovery processes to identify customer pain, business risk, and readiness for operational change
• Drive recurring revenue growth by increasing managed services attach across cloud, cybersecurity, and infrastructure stacks
• Develop executive-level value propositions and business-case justifications (ROI/TCO) for senior stakeholders
• Collaborate with solution architects and service delivery teams to ensure solutions are technically and financially viable
• Create account-level growth strategies to identify expansion and modernization opportunities
• Coach sales teams on discovery, qualification, and outcome-based positioning

Requirements

• 5+ years of experience in Managed Services, IT Services, Technical Sales, or Service Delivery leadership
• Proven ability to lead structured discovery and engage with C-level executives (CIO, CFO, CTO)
• Strong command of value-based selling and MEDDPIC qualification
• Experience translating technical service capabilities (SLAs, governance) into measurable business outcomes
• Proficiency in AI tools and understanding of AI-enabled operations (AIOps)
• Bachelor's degree or equivalent work/military experience

Preferred Qualifications

• Experience working within a Managed Service Provider (MSP) or Global Systems Integrator
• Familiarity with ITIL, ITSM, and service operations best practices
• Experience with cloud operations across Microsoft Azure and AWS
• Knowledge of automation, observability, and digital experience monitoring platforms

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.