Technical Support Advocate I

Included Health

WorldwideFully remoteFull TimeEntry LevelCustomer Service
Posted 4h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 4 hours ago · apply link checked 30 minutes ago

About the role

Responsibilities

  • Assist members with mobile and web app issues
  • Resolve login and eligibility issues
  • Assist engineers with escalations and outages
  • Manage a high volume of inbound and outbound calls and live chats

Requirements

  • Tech-savvy with strong troubleshooting skills
  • Call center or customer-facing experience

About the Company

Included Health provides healthcare services and supports members alongside a staff of physicians.

What we look for

  • Tech-savvy with strong troubleshooting skills
  • Call center or customer-facing experience
Customer ServiceTechnical SupportTroubleshooting
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