Technical Support Engineer
bunny.net
WorldwideFully remoteFull TimeMid Level, ExecutiveCustomer Service
Posted 3 months ago3mo agoApply link checked 8 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 8 hours ago
About the role
About the Company
At bunny.net, we focus on building powerful edge infrastructure and an environment where engineers can do their best work with more trust and fewer meetings. We are a remote-first, high-trust crew that values ideas over titles and moves fast.
Responsibilities
- Own technical problems end-to-end
- Act as partners to customers and product teams
- Solve challenges spanning edge networks, performance tuning, security, and storage
- Deliver fast, thoughtful solutions with a developer-first mindset
Requirements
- 2+ years of experience in technical support for CDN, edge infrastructure, or related technologies
- Familiarity with DNS, CDN, SSL/TLS, load balancing, and VOD
- Debugging experience with tools like traceroute, curl, and MTR
- Working knowledge of HTML, CSS, and HTTP protocols
- Understanding of security best practices in production environments
- Excellent written and spoken English
- Analytical problem-solving mindset
Preferred Qualifications
- Spanish fluency
- Startup experience
- Previous familiarity with bunny.net products
What we look for
- 2+ years technical support experience
- CDN and edge infrastructure knowledge
- DNS, SSL/TLS, and load balancing familiarity
- Debugging tools (curl, traceroute, MTR)
- HTML, CSS, and HTTP knowledge
- Fluent English
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bunny.net
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