Technical Support Engineer
Hyperbolic Labs
WorldwideFully remoteFull TimeMid LevelInformation Technology
No salary statedPosted 10 days ago1w agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 10 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Own tickets from first response to resolution, maintaining ownership even through escalation
- Manage SLA response commitments and severity classification
- Perform technical triage, problem reproduction, and log gathering
- Troubleshoot customer environment access, including SSH, NFS mounts, storage, and security groups
- Execute and author runbooks to improve internal knowledge
- Maintain customer-facing and internal documentation
Requirements
- Very strong Linux experience and daily work in the CLI
- Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support
- Solid networking and storage fundamentals: SSH, NFS, DNS, firewalls, and security groups
- Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, and containers
- Clear and fast written communication under time pressure
- Ability to work across time zones and with an on-call rotation
Preferred Qualifications
- Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty)
- Scripting in bash or Python to automate repeat work
- Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment
- Background in GPU cloud, HPC, or hardware-adjacent support organizations
About the Company
Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. We offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all.
What we look for
- Very strong Linux experience
- CLI proficiency
- Cloud or infrastructure support experience
- Networking and storage fundamentals
- Familiarity with GPU workloads
- Strong written communication
LinuxCUDAPythonBashDockerKubernetes
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Hyperbolic Labs
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Get your daily matchesTechnical Support EngineerHyperbolic Labs · 3 free applies a month