Technical Support Engineer
Talkdesk
WorldwideFully remoteFull TimeMid LevelCustomer Service
No salary statedPosted 5 hours ago5h agoApply link checked 19 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 19 minutes ago
About the role
Responsibilities
- Serve as the initial point of contact for platform-related issues
- Capture incident details, classify impact and severity, and attempt immediate resolution
- Manage reporting, WFM, and QM application triage and support
- Maintain rigorous ticketing hygiene and ensure SLA compliance
- Handle incident communication and knowledge base maintenance
- Manage escalation and ownership of issues
Requirements
- Fluent in English
- Previous experience in a client-facing technical role for a product business
- Strong problem-solving and critical-thinking skills
- Ability to explain complex concepts in plain English
- College degree
- Willingness to work flexible hours
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- 401(k) retirement plan
- Uncapped paid time off program for exempt employees
- 14 paid holidays per year
- Employee Assistance Program (EAP)
What we look for
- Familiarity with reporting applications
- Familiarity with WFM applications
- Familiarity with QM applications
- Experience with Government or Education customers
- Excellent written and verbal communication skills
- Previous client-facing technical role experience
- College degree
Technical SupportSAASCustomer Experience
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Talkdesk
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