Technical Support Engineer
Together AI
WorldwideFully remoteFull TimeMid Level, SeniorInformation Technology
USD 160,000–230,000 a yearPosted 2 months ago2mo agoApply link checked 59 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 months ago · apply link checked 59 minutes ago
About the role
Responsibilities
- Resolve complex technical challenges involving Kubernetes GPU clusters
- Act as a customer-facing SRE to ensure cluster health and stability
- Monitor GPU cluster health and communicate hardware issues like thermal throttling or NVLink degradation
- Maintain production infrastructure including Slurm cluster maintenance and node repair
- Investigate storage and networking issues involving Weka filesystem or InfiniBand
- Collaborate with Engineering and Product teams to drive the product roadmap
- Maintain detailed documentation of system configurations and troubleshooting guides
Requirements
- 3+ years in a customer-facing technical role
- 1+ year supporting AI services or mission-critical SaaS APIs
- Experience as an SRE or DevOps engineer with Kubernetes
- Knowledge of AI, ML, and GPU technologies in HPC environments
- Proficiency with infrastructure services like SLURM and Ansible
- Experience with high-speed networking such as InfiniBand and RDMA
- Experience with distributed storage systems like Weka or NFS
- Strong troubleshooting skills for compute clusters and I/O issues
About the Company
Together AI is a research-driven artificial intelligence company on a mission to lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models.
What we look for
- 3+ years customer-facing technical experience
- Kubernetes SRE or DevOps experience
- Knowledge of AI/ML and GPU technologies
- Experience with SLURM and InfiniBand
- Distributed storage troubleshooting skills
KubernetesGPUSRE
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Together AI
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