Technical Support Engineer

Responsibilities

• Resolve complex technical challenges involving Kubernetes GPU clusters
• Act as a customer-facing SRE to ensure cluster health and stability
• Monitor GPU cluster health and communicate hardware issues like thermal throttling or NVLink degradation
• Maintain production infrastructure including Slurm cluster maintenance and node repair
• Investigate storage and networking issues involving Weka filesystem or InfiniBand
• Collaborate with Engineering and Product teams to drive the product roadmap
• Maintain detailed documentation of system configurations and troubleshooting guides

Requirements

• 3+ years in a customer-facing technical role
• 1+ year supporting AI services or mission-critical SaaS APIs
• Experience as an SRE or DevOps engineer with Kubernetes
• Knowledge of AI, ML, and GPU technologies in HPC environments
• Proficiency with infrastructure services like SLURM and Ansible
• Experience with high-speed networking such as InfiniBand and RDMA
• Experience with distributed storage systems like Weka or NFS
• Strong troubleshooting skills for compute clusters and I/O issues

About the Company

Together AI is a research-driven artificial intelligence company on a mission to lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models.