Technical Support Specialist
Raenest
WorldwideFully remoteFull TimeMid LevelCustomer Service
No salary statedPosted 20 days ago2w agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 20 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and diagnose hardware and software issues
- Identify and escalate priority issues to appropriate teams
- Follow up with customers to ensure issues are resolved
- Maintain accurate records of customer interactions in the ticketing system
- Provide training to customers on new products and software updates
- Collaborate with internal teams to improve product offerings
- Continuously improve technical knowledge
Requirements
- 2+ years of experience in technical support or related field
- Excellent communication skills, both written and verbal
- Strong problem-solving and troubleshooting skills
- Ability to work well in a team environment
- Experience with ticketing systems and remote support tools
- Familiarity with Windows and Mac operating systems
- Basic understanding of networking protocols and concepts
- Knowledge of JavaScript and React js
- SQL and database query language experience
About the Company
Raenest is a financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi-currency invoicing.
What we look for
- 2+ years technical support experience
- Excellent communication skills
- Problem-solving skills
- Ticketing systems experience
- Windows and Mac OS familiarity
- Networking protocols knowledge
- JavaScript and React knowledge
- SQL experience
JavaScriptReactSQLTicketing systems
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Raenest
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesTechnical Support SpecialistRaenest · 3 free applies a month