Technology Support Specialist (Help Desk L1)
gorjana
WorldwideFully remoteFull TimeJuniorInformation Technology
No salary statedPosted 4 days ago4d agoApply link checked 7 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 days ago · apply link checked 7 hours ago
About the role
Responsibilities
- Receive, screen, and assign tickets to appropriate tiers based on complexity
- Resolve Tier I IT tickets using internal knowledge base and SOPs
- Troubleshoot issues with Shopify, Shopify POS, Zebra printers, card readers, and mobile OS (iOS, macOS, iPadOS)
- Manage onboarding and offboarding for retail staff across various SaaS applications
- Monitor internet and security camera outages and coordinate with ISPs
- Conduct weekly employee access audits for SaaS applications and alarms
- Analyze ticket trends to build self-solving resolutions and training
Requirements
- Minimum 1 year of experience in technical support or a related field
- Strong understanding of retail operations and technology
- Excellent troubleshooting and problem-solving skills
- Proficient in Google Workspace and Microsoft Office Suite
- Experience with Shopify, Mobile device management, and POS systems is a plus
What we look for
- 1 year technical support experience
- Understanding of retail operations
- Troubleshooting and problem-solving skills
- Proficiency in Google Workspace
- Proficiency in Microsoft Office Suite
ShopifyGoogle WorkspaceMicrosoft OfficeiOSmacOSiPadOS
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gorjana
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesTechnology Support Specialist (Help Desk L1)gorjana · 3 free applies a month