Telephone Operator

Responsibilities

• Manage telephone operator room systems and report defects
• Answer guest information requests quickly and efficiently
• Maintain guest database and feed in guest history
• Handle guest complaints with courtesy and professionalism
• Anticipate guest needs and ensure they feel welcome and relaxed
• Update hotel information and promotions and communicate with Front Office
• Attend daily briefings and training
• Action pending issues and follow up with concerned departments
• Maintain standards and up-sell where possible
• Oversee and control all collateral according to hotel standards
• Read log books and receive handovers from Duty Managers
• Establish and maintain effective employee relationships
• Maintain all records

Requirements

• College Graduate or equivalent qualification from a recognized institution
• Minimum one year of proven professional experience in a telephone operator or front office reception role
• Demonstrated proficiency in computer systems and standard office software applications
• ability to work effectively within a team environment and respond to operational requirements with professionalism and discretion

About the Company

AccorHotel is a worldwide leader in hospitality, supporting employees to grow and learn every day. Swissôtel Al Murooj is located in downtown Dubai, near the Burj Khalifa and The Dubai Mall, a premier destination for business or leisure.