Telesales Officer (Outsource role)
ADIB
On-siteFull TimeMid LevelSales & Business Development
Posted 1 day ago1d agoApply link checked 23 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 23 hours ago
About the role
Responsibilities
- Execute tele-calling activities as assigned to the team
- Enhance ENR / Takaful sales, card activation rates, and control customer attrition
- Ensure minimum requirement of calls are made
- Ensure compliance with bank policies and procedures
- Maintain call quality and adhere to guidelines while interacting with clients
- Support a cohesive team environment and ensure high service levels
Requirements
- Excellent communication skills
- Good problem-solving skills
- Flexibility in dealing with clients and team members
- Customer service skills to resolve complaints
- Previous banking experience in a similar role
- Fair understanding of bank products and services
- Understanding of customer relationships
- Good interpersonal and convincing skills
- Basic MS Office skills
What we look for
- Excellent communication skills
- Problem-solving skills
- Customer service skills
- Banking experience
- Understanding of bank products
- Interpersonal skills
- MS Office skills
SalesBanking
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