Tier 2/3 Support Specialist
Ardent
WorldwideFully remoteFull TimeMid LevelInformation Technology
No salary statedPosted 5 hours ago5h agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Provide Tier 2/3 support for incidents and service requests via ITSM processes
- Diagnose application, infrastructure, network, and performance issues
- Maintain accurate ServiceNow ticket records from intake through closure
- Communicate status to users, service owners, and leads
- Identify recurring incidents and contribute to root-cause analysis
- Support approved deployments, configuration changes, and patching activities
- Prepare operational-support documentation and monthly reporting inputs
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 3 years of relevant professional technical support experience
- Experience diagnosing and resolving technical issues across applications and networks
- Hands-on experience with ServiceNow or comparable enterprise ITSM platforms
- Working knowledge of enterprise infrastructure, networking, and cloud/hybrid environments
- Ability to perform technical troubleshooting and root-cause analysis
- Experience developing and maintaining technical documentation and SOPs
- Familiarity with operational support metrics and SLAs
About the Company
Ardent is an equal opportunity employer that provides advanced technical support services for government-approved processes and enterprise environments.
What we look for
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 3 years of Tier 2/3 technical support experience
- Experience with ServiceNow or comparable ITSM platforms
- Knowledge of enterprise infrastructure, networking, and cloud/hybrid environments
- Experience with incident, service request, and change management processes
TroubleshootingInfrastructureServiceNowITSM
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Ardent
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesTier 2/3 Support SpecialistArdent · 3 free applies a month