Training Lead

About the Company

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. We are building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support.

Responsibilities

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers
• Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support professional growth
• Build and implement a Quality Assurance (QA) strategy to audit performance and drive continuous improvement
• Manage team schedules, including PTO and holiday coverage, to ensure seamless operations
• Develop, maintain, and optimise Standard Operating Procedures (SOPs)
• Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal
• Analyse team and customer performance data to inform decision-making and improve the onboarding process
• Act as an escalation point for complex customer issues

Requirements

• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech
• 2+ years of direct people management experience as a titled manager
• Proven ability to manage and develop a team, driving measurable performance improvements
• Strong communication and collaboration skills
• Ability to operate in ambiguous, high-velocity environments
• Intellectual curiosity and a data-driven mindset
• Ability to travel up to 20% for in-practice learning and Trainer support

Preferred Qualifications

• Familiarity with the dental industry or prior experience in dentistry
• Workforce management experience, including scheduling and capacity planning