Training & Quality Executive

Responsibilities

• Plan and deliver onboarding programs for new partners and refresher training sessions
• Develop and maintain SOPs, training decks, and job aids
• Conduct regular quality checks on partner catalog data, including menu details and pricing
• Score catalog performance and provide actionable feedback using scorecards
• Identify root causes and process bottlenecks to address issues proactively
• Analyze audit insights to redesign training content
• Follow up with partners for updated menus, imagery, and campaign materials
• Manage customer escalations in collaboration with partners

Requirements

• Strong background in training delivery, quality assurance, or partner management, preferably in quick-commerce or food delivery
• Excellent communication and presentation skills
• Strong analytical and problem-solving abilities
• Ability to design engaging training materials and SOPs
• Experience in customer success, partner success, or escalations management
• High attention to detail and proficiency in tracking metrics

Benefits

• Work 4 days a week in office and 1 day from home
• Unlimited vacation days per year
• Access to healthcare benefits
• Fitness reimbursements for gym and health activities

About the Company

Careem is building the Everything App for the Middle East, simplifying lives through movement, food, groceries, and payments. The company operates in 70+ cities across 10 countries.