(UAE Nationals Only) Counter Services Manager.Dubai Mall Branch.Retail Banking Group
Mashreq · Dubai
On-site · DubaiFull TimeManagerFinance & Banking
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Supervise and lead a team of tellers handling deposits, withdrawals, currency exchange and account inquiries
- Monitor daily cash levels and maintain adequate currency and coin supply
- Handle escalated customer concerns and drive prompt resolution
- Ensure adherence to bank policies and regulatory requirements in cash transactions
- Train, coach and evaluate tellers; organize regular training sessions
- Oversee cash vault operations, balancing and record keeping
- Prepare daily, weekly and monthly transaction and performance reports
- Improve branch TNPS through customer engagement and feedback analysis
Requirements
- Proven experience in cash handling, customer service and supervisory roles in banking
- Strong knowledge of banking regulations, compliance and cash security protocols
- Excellent communication and interpersonal skills
- Ability to lead, motivate and manage conflicts within a team
- Proficiency in banking software, cash handling equipment and Microsoft Office
- Detail-oriented with strong organizational skills
- High integrity and professionalism with sensitive financial transactions
Preferred Qualifications
- Bachelor's degree in finance, business administration or a related field
About the Company
- Mashreq is a UAE-based bank; this role is open to UAE nationals only.
What we look for
- Proven experience in cash handling, customer service and supervisory roles in banking
- Strong knowledge of banking regulations, compliance and cash security protocols
- Excellent communication and interpersonal skills
- Ability to lead, motivate and manage conflicts within a team
- Proficiency in banking software, cash handling equipment and Microsoft Office
- Detail-oriented with strong organizational skills
- High integrity and professionalism with sensitive financial transactions
- Bachelor's degree in finance, business administration or a related field
Risk ManagementCustomer ServiceComplianceMicrosoft OfficeBankingTrainingCash Handling
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MashreqDubai
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