UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group
Mashreq
On-siteFull TimeMid LevelCustomer Service
Posted 23 days ago3w agoApply link checked 22 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 23 days ago · apply link checked 22 hours ago
About the role
Responsibilities
- Delight internal and external customers via inbound and outbound calls, chat, and email
- Resolve customer problems and explain banking procedures and products
- Convert sales opportunities to meet financial targets
- Capture and report customer feedback for product development
- Achieve KPIs including AHT, quality scores, and NPS
- Perform root cause analysis and reversals of charges and fees when necessary
Requirements
- University Graduate (preferably in finance, banking, or maths)
- 1 to 3 years of relevant experience
- Strong customer focus and computer literacy
- Excellent communication and listening skills
About the Company
Mashreq is a leading financial institution providing a wide range of banking services.
What we look for
- University Graduate
- 1-3 years experience
- Customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills
Customer ServiceBanking
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Mashreq
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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