(UAE Nationals Only) Team Leader , DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct Group
Emirates NBD Bank (P.J.S.C)
On-siteFull TimeLeadCustomer Service
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Manage and coordinate the retention program for all RBG banking products
- Coordinate end-to-end retention process from receiving forms to finalizing counter offers
- Direct and coach branches on counter offers and negotiate with customers
- Provide structured feedback to credit and product management on policy
- Conduct customer exit interviews and identify customer needs and competitive movements
Requirements
- UAE National
- Team leadership experience
- Customer retention experience
About the Company
- Retail banking group operating a call center in Ras Al Khaimah, UAE.
What we look for
- UAE National
- Team leadership experience
- Customer retention experience
LeadershipCustomer ServiceRetentionCall Center
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Emirates NBD Bank (P.J.S.C)
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches(UAE Nationals Only) Team Leader , DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct GroupEmirates NBD Bank (P.J.S.C) · free account, 30 seconds