UCM Engineer
Diverse Lynx
WorldwideFully remoteContractInformation Technology
Posted 15 hours ago15h agoApply link checked 8 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 15 hours ago · apply link checked 8 hours ago
About the role
Responsibilities
- Manage and troubleshoot Ribbon Session Border Controllers (SBC)
- Analyze, configure, and troubleshoot networks with mixed media and protocols
- Create and utilize lab setups to duplicate and solve problems
- Provide remote troubleshooting support for UC related issues
- Resolve assigned UC Incident tickets and follow communication procedures
- Engage PS and TAC for assistance on RMAs and complex issues
- Coordinate field services for onsite support as needed
- Develop automations and scripts to improve infrastructure efficiency
Requirements
- Experience managing and troubleshooting Ribbon SBCs
- Experience with Oracle SBCs is a plus
- Basic understanding of Cisco IP telephony Network Infrastructure
- Knowledge of voice protocols: SIP, MGCP, H.323, SCCP, ISDN
- Understanding of logs and traces from CUCM, CUC, CUCM IM&P, and gateways
- Proficiency with APIs and protocols: AXL, REST, SOAP
- Ability to write scripts in Python, Java, or Perl
- ITIL Foundation level knowledge
- Excellent written and verbal communication skills
What we look for
- Ribbon SBC management
- Voice protocols (SIP, MGCP, H.323)
- Cisco IP telephony infrastructure
- Scripting (Python, Java, or Perl)
- ITIL Foundation knowledge
PythonSIP
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