Utilities Manager

About the Company

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. We acquire, improve, and operate manufactured home communities across the U.S.

Responsibilities

• Lead a team of analysts and own recapture performance end to end (90% on water/sewer/stormwater, 100% on trash)
• Manage the monthly recapture cycle, investigating misses and documenting root causes
• Oversee billing operations including rate table changes and billback launches in platforms like ManageAmerica
• Manage the submetering installation pipeline and master contract trackers
• Negotiate and manage vendor agreements for waste, cable, and internet services
• Ensure 100% legal compliance regarding utility rate notice timelines across all operating states
• Build annual utility budgets based on trailing actuals and provider rate schedules

Requirements

• 4+ years in utility management, property operations, or revenue/financial analysis
• Proven people management experience setting expectations and reviewing work
• Advanced Excel skills with experience handling large GL exports
• Working knowledge of multi-state utility pass-through regulations or ability to learn quickly
• Strong vendor negotiation skills
• Excellent written communication for resident notices and executive summaries

Preferred Qualifications

• Experience with utility billing platforms such as ManageAmerica or Conservice
• Proven track record managing multiple recurring cycles without error