Vice President, Client Service Management (Dubai, Global Payments & Trade)

Responsibilities

• Serve as the primary contact for day-to-day client servicing inquiries across different market segments, regions, and jurisdictions
• Manage client investigations and service requests related to payments, trade, and other BNY products
• Build and maintain strong relationships with clients by providing responsive, high-quality support
• Partner with GP&T Relationship Management and internal teams to support existing clients and new business
• Provide functional support to internal stakeholders, including AML/KYC compliance data gathering
• Navigate a multi-country, multilingual client environment
• Contribute to continuous improvement of servicing processes and operational efficiency
• Support discussions with clients on digital solutions and servicing capabilities

Requirements

• Significant direct client-facing experience within financial services
• Experience in correspondent banking and/or a strong understanding of payments products and the end-to-end payments lifecycle
• Familiarity with trade products and related client servicing activities is advantageous
• Experience discussing digital client solutions and servicing capabilities with clients
• Proven ability to work effectively in a global team environment
• Strong problem-solving, communication, and relationship management skills
• Fluency in English and Arabic language is essential

Preferred Qualifications

• Ability to manage multiple priorities in a fast-paced, client-focused environment
• Strong attention to detail and ability to coordinate across operational, relationship, and product teams
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability

About the Company

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world's investible assets.