Vice President - Loyalty

Responsibilities

• Own Group Loyalty P&L end-to-end including revenue, costs, profitability and forecasting
• Lead execution of the Group Loyalty product roadmap across LMS, CBCC, Gift Card and MUSE app
• Own the commercial evolution of MUSE and Elite member propositions
• Set priorities and hold workstream owners accountable across dedicated and shared teams
• Act as senior Loyalty business owner for internal and external stakeholders and partners
• Lead and develop the Loyalty team

Requirements

• Senior leadership experience on a live, multi-market loyalty programme
• Proven P&L ownership and measurable commercial results
• Understanding of points liability, breakage, rewards costs and partner economics
• Strong analytical capability with member and financial data
• Experience negotiating commercial partnerships
• Ability to deliver in a matrix organisation

Benefits

• Health care
• Child education contribution
• Remote and flexible working policies
• Exclusive employee discounts

About the Company

• Chalhoub Group is a luxury retailer operating over 10 owned brands and 400 international partner names across the Middle East and LATAM.